Custom Lumbar Pillow/ Lake Brant is my Happy Place

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached. 

If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return, and you will be responsible for the reshipping fee.

To start your return, contact us oarboutique@outlook.com to discuss return options.  

All approved returns will receive a refund either through original payment, cash, or store credit.  

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on clearance items, swimwear, or personalized products.  

Please contact us directly via oarboutique@outlook.com if you have questions or concerns about your specific item.